We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style or size than what you actually ordered). In this specific case, please contact customer service support for acceptance, prior to returning the goods. If not, we will not provide free return. We will accept returns on uniforms, apparel, gear & equipment only under the following conditions:
We do not accept exchange or return on customer specifically designed products, custom products or one-of-a-kind products. Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.).
Pack the item in its original packaging with all instructions, tags All returns/exchanges will be at the discretion of Boot Town Western Wear.
For any questions, please contact our customer care team:
Boot Town Western Wear
5679 Stockton Blvd.
Sacramento CA 95824