We are proud to accept any product in resalable condition for up to 14 days from the date of shipment – without any restocking fees. You may either receive store credit or a refund, less shipping. We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style or size than what you actually ordered). In this specific case, please contact customer service support for acceptance, prior to returning the goods. If not, we will not provide free return. We will accept returns on uniforms, apparel, gear & equipment only under the following conditions:

• Items must be in the original packaging
• Items must be clean and free from wear
• Items must be unwashed

We do not accept exchange or return on customer specifically designed products, custom products or one-of-a-kind products. Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). 

Pack the item in its original packaging with all instructions, tags and any attachments. Please include the RMA form in the package. Ship the item via insured ground service. You will be responsible for all return shipping charges. All returns/exchanges will be at the discretion of Boot Town Western Wear.

For any questions, please contact our customer care team:

Boot Town Western Wear
(916) 410-3666
hello@boottownwesternwear.com

5679 Stockton Blvd.
Sacramento CA 95824 

Store Hours
Monday 10AM–8PM
Tuesday 10AM–8PM
Wednesday 10AM–8PM
Thursday 10AM–8PM
Friday 10AM–8PM
Saturday 10AM–8PM
Sunday 10AM–7PM